Withdrawal
We give you the freedom to rethink your decision – all details about your right of withdrawal can be found here.
At MKLR, transparency comes first. Our cancellation policy clearly and understandably informs you about your rights and options to revoke a decision.
Cancellation Policies
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
Our cancellation policies differ depending on the type of product:
Cancellation policy for our services and digital content
Cancellation policy for our physical products from the shop
Cancellation form
A. Cancellation Policy (Services and Digital Content)
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reasons.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Email: contact@mklrofficial.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).
You can use the attached sample cancellation form for this, which is, however, not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a different type of delivery than the lowest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have explicitly agreed otherwise with us; in no case will you incur any fees due to this refund.
If you requested services to begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point at which you informed us about the exercise of the right of withdrawal concerning this contract, in relation to the total scope of the services provided for in the contract.
Exclusion or Early Expiration of the Right of Withdrawal
The right of withdrawal expires prematurely in contracts for the provision of services if we have fully provided the service and we only began executing the service after you had given us your explicit consent and at the same time confirmed your acknowledgment that you will lose your right of withdrawal upon full performance of the contract by us.
The right of withdrawal expires prematurely in contracts for the provision of digital content if we started performing the contract after you expressly agreed that we may begin performance of the contract before the expiration of the withdrawal period, you confirmed your acknowledgment that you lose your right of withdrawal from the moment the performance of the contract begins, and we provided you with a confirmation of the contract on a durable medium that recapitulates the content of the contract, including the aforementioned conditions for the early expiration of the right of withdrawal.
B. Cancellation Policy (Physical Shop Products)
Introduction
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reasons.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Email: contact@mklrofficial.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample cancellation form for this, which is, however, not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a different type of delivery than the lowest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have explicitly agreed otherwise with us; in no case will you incur any fees due to this refund. We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.
You must return the goods without delay and in any case no later than fourteen days from the day on which you inform us about the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminishment in value results from handling the goods in a manner not necessary for checking their nature, characteristics, and functioning.
Exclusion or Early Expiration of the Right of Withdrawal
The right of withdrawal does not exist in contracts for the delivery of goods that are not pre-made and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
C. Cancellation Form
If you wish to withdraw from the contract, please fill out this form and send it back.
To
Email: contact@mklrofficial.com
I hereby revoke (*) the contract concluded by me for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the Consumer
________________________________________________________
Address of the Consumer
_________________________
Date
(*) Strike through as applicable
Note: Our services and products are offered via external platforms. In addition to our cancellation policy, the respective regulations of the providers apply.
You can find the complete cancellation conditions here:
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